•Maintained a high level of customer service by building and fostering relationships with clients from beginning to end of the claim process.
•Managed day-to-day handling of multiple claims.
•Negotiated claim settlements.
•Assisted in development of training program for new hires.
•Utilized problem solving skills to develop claim handling strategies and provided scheduled and as requested in-depth claim activity reports.
•Collaborated with customers, attorneys, and other parties to successfully conclude claims.